Key Responsibilities
- Lead and develop our four Account Managers, including one-to-ones, performance, and coaching.
- Join client meetings alongside the AMs and coach them to spot and pursue opportunities inside their accounts.
- Run regular account reviews with each AM: what the client is building next, who else in their organisation we should know, and what problems they've raised.
- Own expansion revenue across our existing client base, and take direct ownership of our largest and most strategic accounts.
- Own new business: prospecting, outbound, referrals, and partnerships. Build and manage the pipeline from scratch.
- Lead pitches and proposals, working with the Head of Production on scope, estimates, and feasibility.
- Sell our AI work: identify where existing and new clients have problems AI can solve, and have those conversations credibly.
- Help position ZetaBox in the AI market: what we're good at, who we're for, and how we talk about it.
- Negotiate commercial terms, with the CEO signing.
- Give the CEO an accurate, honest read on pipeline, forecast, and account health.
- Build the commercial process we don't yet have: account reviews, opportunity tracking, and forecasting.