Last updated: February 21, 2025
At ZetaBox, we are committed to the responsible and ethical development and deployment of artificial intelligence technologies. This policy outlines our principles, practices, and commitments regarding AI usage in our services, with a specific focus on our ZetaBot chatbot powered by Anthropic's Claude.
ZetaBot is our AI-powered chatbot that uses Anthropic's Claude to provide assistance and information about our services. By using ZetaBot, you acknowledge that: (1) The chatbot uses Claude-3-sonnet-20241022 for generating responses, (2) Conversations are processed to provide accurate and relevant information, (3) While the chatbot strives for accuracy, responses should be verified for critical decisions.
When you interact with ZetaBot: (1) Your messages are processed using Claude's AI model, (2) Conversation history is temporarily stored to maintain context, (3) Chat logs may be reviewed for quality improvement, (4) We do not use your conversations for training the AI model, (5) Email notifications about your chat may be sent to our team for follow-up.
ZetaBot can: (1) Provide information about our services and technologies, (2) Answer questions about our company and offerings, (3) Assist with basic technical inquiries, (4) Guide users to appropriate resources or team members. The chatbot cannot: (1) Make business decisions, (2) Process payments, (3) Access private user data, (4) Modify any system settings or data.
When using ZetaBot, please: (1) Provide clear and specific questions, (2) Do not share sensitive personal or financial information, (3) Report any inappropriate or incorrect responses, (4) Understand that the chatbot is an assistant tool and may need to escalate complex queries to our human team.
We prioritize the security of your interactions with ZetaBot: (1) Conversations are encrypted in transit, (2) We do not store chat histories permanently, (3) Personal information is handled according to our Privacy Policy, (4) You can request deletion of your chat data by contacting us.
ZetaBot is available 24/7, but may occasionally be unavailable due to maintenance or technical issues. While the chatbot can provide immediate assistance, our human team is available during business hours (GMT+1) for complex inquiries or follow-up discussions.
For questions, concerns, or support regarding ZetaBot, please contact us at contact@zeta-box.com or call +216 29 00 93 90. We value your feedback and are committed to improving our AI services while maintaining high standards of responsibility and ethics.
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